Refund Policy of Ann + Joy

Returns, exchanges, and cancellations are all accepted: Contact us (Shiverstar) within 14 days of delivery, ship items back within: 30 days of delivery, request a cancellation within: 3 days of purchase. Return shipping costs are free of charge.


You can contact Shiverstar at


If the item is not returned in its original condition, the buyer is responsible for any loss in value.


To complete your return, we require a receipt or proof of purchase.



Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at



To return your product mail your product to:

1046 ne 202nd lane

Miami, FL 33179

Shipping costs will be refunded by Shiverstar.


Any remaining questions about your order? Please contact Shiverstar if you have any problems with your order. You can contact us at

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.